Staffing techniques

How to get a job?

Whether you’re looking for your very first job, switching careers, or re-entering the job market after an extended absence, finding a job requires two main tasks: setting and following through on your goals and using the latest tools to enter the job market. Assuming you’ve chosen a career objectives and are currently searching for jobs, here are several ways to actually get a job.

Continue reading

Empowering staff

In most service companies, things go wrong with the customer experience from time to time. Obviously people expect this to happen sometimes—we don’t live in a perfect world, after all—but companies are judged not so much on what goes wrong, but on how they go about putting things right. Usually, correcting problems is something reserved for managers or complaints handlers—which

Continue reading